Privacy Policy

By using or accessing the www.usa.zyliss.com website (the "Website"), including ordering products through the Website, you signify your acknowledgment and assent to the Privacy Policy set forth below.  If you do not agree to this policy, please do not use this Website.  DKB Household USA Corp. ("DKB," “we” or “us”) can revise this Privacy Policy at any time by updating this webpage, and your use after such change signifies your acceptance of the changed terms. Please visit this page periodically to check for changes.

This policy is intended to help you understand how DKB collects, uses and safeguards the information you provide via our Website.  This Privacy Policy does not apply to the use or disclosure of information that is collected or obtained by us through means other than this Website.

What information do we collect? 

If you browse the Website, you may generally do so anonymously without providing any personal information but you may be unable to access certain options, offers, and services.  We will collect information from you when you register on our Website, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. 

When ordering or registering on our Website, as appropriate, you will be asked to enter your name, e-mail address, mailing address, phone number and credit card information. This information is required so that we can authorize payment, process and fulfill your order and send an order or shipping confirmation, as well as notify you of your order status.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

  • To personalize your experience. Your information helps us to better respond to your individual needs.
  • To improve our Website. We continually strive to improve our Website offerings based on the information and feedback we receive from you.
  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process orders.
  • To administer a contest, promotion, survey or other Website feature.
  • To send periodic emails.
  • To target advertisements (concerning DKB its affiliates or third parties) to you on our Website or in e-mails.
  • To measure conversion rates from Google Adwords or other advertising

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Who do we share your information with?

We may share your personal information as follows:

  • Among our affiliates and related companies;
  • With third party agents we have hired to help us provide a good or service you have ordered (for example, in connection with your order, we would provide your credit card number to a payment authorization service and your address to a shipping company) - such third parties will be obligated to keep your information confidential; and
  • In the Special Cases set forth below.
 

We do not otherwise sell, exchange, transfer, or give your personal information to any other company for any reason, without your consent.

We may share statistical, de-identified or aggregated non-personal information about our users with advertisers, business partners, sponsors and other third parties for marketing, advertising, or other uses. 

How do we protect your information? 

We implement a variety of security measures consistent with industry practice to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server for product orders. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. After a transaction, information provided about your payment card (credit card number, expiration date, personal code) will not be stored on our servers.

While we use reasonable efforts to safeguard the confidentiality of your information, we cannot guarantee that data will always remain secure due to transmission errors, outside events, third party hacking or other causes.  We will comply with all privacy laws and make any legally required disclosures regarding breaches of the security, confidentiality, or integrity of personal data consistent with our ability to determine the scope of a breach and our obligations to law enforcement.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.)

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Web Analytics

Our web servers collect general data pertaining to each Website user, including their IP address, domain name, referring web page and the length of time spent and the pages accessed while visiting this Website. This web usage information is collected to help us manage and administer our Website, improve the content of our Website, to measure the effectiveness of our advertising, and customize and improve the Website user experience. Web analytic information is gathered using the following methods:(1) cookies, (2) conversion tracking, (3) third party ad serving mechanisms, and (4) general detection and use of your internet protocol (IP) address or domain name.  We do not associate any web usage information with personal information. We may share web usage information with advertisers, business partners, sponsors and other third parties for marketing, advertising, or other uses.

Special Cases

DKB reserves the right to release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.  We may disclose personal information without notice to you in response to a subpoena or when we believe in good faith that the law permits it or to respond to an emergency situation. 

In the event DKB or its subsidiaries or affiliates or their assets are sold, merged or otherwise involved in a corporate transaction, your personal information will likely be transferred as part of that transaction.  We reserve to right to transfer your information without your consent in such a situation; provided that we will make reasonable efforts to see that your privacy preferences are honored by the transferee.

Specific areas or pages of this Website may include additional or different provisions relating to collection and disclosure of personal information.  In the event of a conflict between such provisions and this Privacy Policy, such specific terms shall control.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. Except as explicitly described in the policy, we will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our Website may make any changes to their information at any time by Signing In and going to their My Account pages.

Children’s Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not knowingly collect any information from anyone under 13 years of age. Our Website, products and services are all directed to people who are at least 13 years old or older.

Linked Sites

Please be advised that our Website contains links to third-party websites.  The linked sites are not under our control, and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site.

Consent To Transfer

This Website is operated from the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that any information you provide to Company will be transferred to the United States. By using this Website or providing us with your information you consent to this transfer.  

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page. Any changes or updates will be effective immediately upon posting.
This policy was last modified on Friday, August 31st 2012.

Contacting Us

If there are any questions regarding this Privacy Policy you may contact us using the information below. 

DKB Household USA Corp.
One Post, Suite 100
Irvine, California 92618
United States
Phone: 1-888-794-7623
Email: customercare@zylissusa.com