Zyliss Store USA Customer Service Help

Contact Us / Product Support

Should you require additional information or assistance, we'd be happy to help you. To ensure a swift and informative solution, it's important that you direct your inquiry to the right associate. Please read over the below information and choose the section that best matches your personal inquiry.

Product Technical Support & Replacement Parts

We try to provide as much product information as we can about the products we sell, but if you can't find the information on our site or if you have a more technical question, we want to make sure you are connected with the right support member.

For technical questions on the following products please contact the corresponding email:

Kitchen Gadgets

Product Warranty Information & Claims

If your Zyliss product is defective to the extent that you believe it is covered by our warranty outlined in the "guarantee" section below, please go to our warranty claim page and fill out the form to contact our warranty department.

Zyliss Guarantes

We take pride in developing reliable and durable products that are built to last. We offer a 5-year guarantee on our products with the following exceptions:

  • Battery-Operated Products - 2-year guarantee.
  • Zyliss Cook Ceramic Pans - Lifetime warranty for defects in material or workmanship under normal household use and when cared for according to the Use & Care Guidelines provided in the instruction manual. The non-stick coating on Zyliss Cook Ceramic Pans are guaranteed separately for a period of 2 years from date of purchase.

Warranty Claim Form

Zyliss.com Customer Service and Phone Orders

If you have a pre-sales question before you place your order:
If you need to make a change to your order:
If you need assistance in placing your order:
If you want to track the status of an order you already placed:
If you want to return an item(s):
For any general order related inquiries:

Volume Discount Pricing and Bulk Ordering

If you are interested in ordering a large quantity of items you may qualify for volume pricing discounts. Volume Discount Pricing is a great way for customers to save big on large, bulk orders on most items available in our store. Please send a bulk order request to our friendly sales staff so they may create a quote and provide personal service for your order! You will receive a response within 1-2 business days and our office hours are Monday through Friday, 8am-5pm CST.

We make it as easy as possible to ensure you get the lowest prices available:
  • Let us know what products & the quantities you are interested in.
  • Get a detailed quote from a dedicated sales rep.
  • Our warehouse ships directly to you.
  • You enjoy the savings & are now a preferred customer.
Send A Request Now
Direct Warehouse Pricing bulk purchase, wholesale pricing

Website Issues and General Feedback

We are constantly updating our site to provide the best possible experience for our customers. Unfortunately mistakes do happen, so please feel free to email us at sales@zyliss.com with any problems you experience while on the site. Your feedback is appreciated and ensures that other customers do not experience the same problem!