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Zyliss Store USA Customer Service Help

Contact Us / Product Support

Should you require additional information or assistance, we'd be happy to help you. To ensure a swift and informative solution, it's important that you direct your inquiry to the right associate. Please read over the below information and choose the section that best matches your personal inquiry.

Product Technical Support & Replacement Parts

We try to provide as much product information as we can about the products we sell, but if you can't find the information on our site or if you have a more technical question, we want to make sure you are connected with the right support number.

For technical questions on the following products please call the corresponding number:

PRODUCTS
SUPPORT NUMBER
Cookware
1-888-794-7623
M-F 9am - 3pm PST
Cutlery
1-888-794-7623
M-F 9am - 3pm PST
Kitchen Gadgets
1-888-794-7623
M-F 9am - 3pm PST

Product Warranty Information & Claims

DKB Household is confident that our products are manufactured to the highest quality and want to ensure our customers are always satisfied. We offer a 5-year guarantee on our products with the exception of our battery-operated products, which have a 2-year guarantee. If any of your Zyliss products show signs of defect when used as intended, please email us at customercare@dkbrands.us to determine if your item is covered under warranty.

When contacting us about a product defect please include the following information:

  • A photo of your item.
  • Your full name.
  • Your full physical mailing address.
  • How long you have had the item.
  • A brief description of the defect.

If we determine your item is covered under warranty, a replacement will be sent. In the event the item has been discontinued, we will send a similar item of the same value.

zyliss 5 year warranty cooking products
5 Year Guarantee

All of our products are backed by a 5 year warranty. We take pride in developing reliable and durable products that are built to last.

Zyliss.com Customer Service and Phone Orders

QUESTION
SUPPORT
If you have a pre-sales question before you place your order:
847-701-3015
If you need to make a change to your order:
847-701-3015
If you need assistance in placing your order:
847-701-3015
If you want to track the status of an order you already placed:
If you want to return an item(s):
For any general order related inquiries:

Volume Discount Pricing and Bulk Ordering

If you are interested in ordering a large quantity of items you may qualify for volume pricing discounts. Volume Discount Pricing is a great way for customers to save big on large, bulk orders on most items available in our store. Please send a bulk order request to our friendly sales staff so they may create a quote and provide personal service for your order! You will receive a response within 1-2 business days and our office hours are Monday through Friday, 8am-5pm CST.

We make it as easy as possible to ensure you get the lowest prices available:
  • Let us know what products & the quantities you are interested in.
  • Get a detailed quote from a dedicated sales rep.
  • Our warehouse ships directly to you.
  • You enjoy the savings & are now a preferred customer.
Send A Request Now
Direct Warehouse Pricing bulk purchase, wholesale pricing

Website Issues and General Feedback

We are constantly updating our site to provide the best possible experience for our customers. Unfortunately mistakes do happen, so please feel free to email us at sales@zyliss.com with any problems you experience while on the site. Your feedback is appreciated and ensures that other customers do not experience the same problem!

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